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The SALUS Protect IMMUNITY Smart Door Lock is a stylish, modern and feature-filled smart home security essential that comes with a touch panel keypad, fingerprint reader and more. Easy to set up and install, this cutting-edge, Class 3, CE approved smart lock is designed to introduce an additional means of unlocking your door alongside codes and key fobs.
If you require installation, this is provided by a third-party provider, and all payments and arrangements will be made directly through our partner.
Code: IMMSDLCODE
SHIPPING & DELIVERY POLICY
Last updated: 8th November
This Shipping and Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main terms www.salus-protect.com/terms-and-conditions/.
Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my Shipping and Delivery Options?
Next Day Delivery
We offer Next Working Day Delivery on all orders received before 2pm. All orders placed after 2pm on a Friday and at the weekend will be processed on Monday and then sent out for Next Working Day. Delivery costs in the UK costs £4.60 and will be sent by our partners DPD/UK DHL between 07:00 and 18:00.
Northern Ireland, Highlands & Channel Islands
Please see below our shipping rates to Northern Ireland, Scottish Highlands & Channel Islands.
Scottish Highlands - £4.56 subsequent parcels £3.28 (2 days delivery)
Channel Islands - £12.14 Require a commercial invoice (2 days delivery)
Republic Of Ireland - £10.93 Require a commercial invoice (2 days delivery)
Northern Ireland - £10.93 No commercial invoice required as classed as UK (2 days delivery)
Please note that any deliveries to Northern Ireland, Highlands & Channel Islands are made duty unpaid (DDU - Incoterms 2020).
Delivery costs are subject to change and we will endeavour to update this policy accordingly in a timely manner.
Do you deliver Internationally?
We do not currently offer international shipping; however, this will change in the future.
What happens if my order is delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about Returns?
If you have questions about returns, please review our Return Policy: https://www.salus-protect.com/returns/ .
How can you contact us about our Delivery?
If you have any further questions or comments, you may contact us by:
Email: support@salus-protect.com
Online contact form: www.salus-protect.com/contact/
Returns Policy
Updated: 07/11/24
Thank you for your purchase, we hope you are happy with it.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, online store credit, or an exchange; please see below for more information on our returns policy.
RETURNS
If you find you have received the wrong or damaged item(s), you need to contact us within 7 days of receipt of the goods. Any time after this you are responsible for returning the goods at your own cost following the standard returns process.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging and labels attached.
RETURN PROCESS
To return an item, please click the ‘Download Returns Form’ below and complete all data fields. You can then email this to our team once completed.
Place your item(s) securely in its original packaging along with the returns form.
Please ensure you add your order number to the return so that we can process your return quickly. If we do not have your order number, this will delay the returns process. You can also add your order number reference to the address as exampled in the address below.
Once packaged please return items to the address below.
Attn: Returns
Order No -
SALUS Protect,
Unit 8-10 Northfield Business Park,
Forge Way,
Parkgate,
Rotherham,
S60 1SD
We ask that all customers when returning products send the goods via a trackable courier service. SALUS Protect will not be held responsible for goods which do not arrive at our premises.
Please note, that you will be responsible for all return shipping charges, unless in the instance of damaged/faulty goods received in which case we can issue you with a returns label to cover the cost of postage.
Download Returns Form
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Damaged, missing or incomplete items cannot be returned.
Items that have been installed and activated
QUESTIONS
If you have any questions concerning our return policy, please contact us at: sales@salus-protect.com
Smart locks offer numerous benefits. They provide multiple means of access, including codes, key fobs, and fingerprints, making home entry more convenient than ever. Additionally, you can manage the door lock using our dedicated Immunity by SALUS Protect App.
The Smart Lock is a user-friendly installation, requiring no drilling. You can also customise the orientation of the door lock handle based on whether your door is right-hung or left-hung.
The Smart Lock is ready for seamless integration with your smartphone and Smart Home system. This allows you to remotely unlock your door and receive notifications regarding the comings and goings in your home.
The IMMUNITY subscription provides full control of your home or business security through a single app without ads and connect up to 100 compatible devices at no additional costs.
We also provide professional 24/7 monitoring for that added peace of mind plus so much more.
