The SALUS Protect IMMUNITY Gateway is a reliable, versatile, all-in-one central communication hub that connects all the IMMUNITY security devices in your smart home system. Designed to function perfectly on either of its power or backup battery sources, this gateway will work even during a power outage to ensure your security system is never compromised.
Acting as the central hub for use with all the SALUS Protect IMMUNITY devices, including the motion sensor, entry sensor, keypad, indoor siren, smoke alarm, heat detector, smart plug and more. Ideal for home and business use, the gateway will work both locally and remotely for your convenience.
Please note that the IMMUNITY system will not work without the gateway, as this is the heart of the system.
The minimum system component requirements are the gateway, siren, keypad, entry sensor and motion sensor.
The IMMUNITY system requires a monthly subscription, which allows unlimited device connection along with 24/7 professional monitoring for peace of mind. For further details about the subscription, please click here.
If you require installation, this is provided by a third-party provider, and all payments and arrangements will be made directly through our partner.
Code: F0080Z2100
SHIPPING & DELIVERY POLICY
Last updated: 8th November
This Shipping and Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main terms www.salus-protect.com/terms-and-conditions/.
Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my Shipping and Delivery Options?
Next Day Delivery
We offer Next Working Day Delivery on all orders received before 2pm. All orders placed after 2pm on a Friday and at the weekend will be processed on Monday and then sent out for Next Working Day. Delivery costs in the UK costs £4.60 and will be sent by our partners DPD/UK DHL between 07:00 and 18:00.
Northern Ireland, Highlands & Channel Islands
Please see below our shipping rates to Northern Ireland, Scottish Highlands & Channel Islands.
Scottish Highlands - £4.56 subsequent parcels £3.28 (2 days delivery)
Channel Islands - £12.14 Require a commercial invoice (2 days delivery)
Republic Of Ireland - £10.93 Require a commercial invoice (2 days delivery)
Northern Ireland - £10.93 No commercial invoice required as classed as UK (2 days delivery)
Please note that any deliveries to Northern Ireland, Highlands & Channel Islands are made duty unpaid (DDU - Incoterms 2020).
Delivery costs are subject to change and we will endeavour to update this policy accordingly in a timely manner.
Do you deliver Internationally?
We do not currently offer international shipping; however, this will change in the future.
What happens if my order is delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about Returns?
If you have questions about returns, please review our Return Policy: https://www.salus-protect.com/returns/ .
How can you contact us about our Delivery?
If you have any further questions or comments, you may contact us by:
Email: support@salus-protect.com
Online contact form: www.salus-protect.com/contact/
Returns Policy
Updated: 07/11/24
Thank you for your purchase, we hope you are happy with it.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, online store credit, or an exchange; please see below for more information on our returns policy.
RETURNS
If you find you have received the wrong or damaged item(s), you need to contact us within 7 days of receipt of the goods. Any time after this you are responsible for returning the goods at your own cost following the standard returns process.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging and labels attached.
RETURN PROCESS
To return an item, please click the ‘Download Returns Form’ below and complete all data fields. You can then email this to our team once completed.
Place your item(s) securely in its original packaging along with the returns form.
Please ensure you add your order number to the return so that we can process your return quickly. If we do not have your order number, this will delay the returns process. You can also add your order number reference to the address as exampled in the address below.
Once packaged please return items to the address below.
Attn: Returns
Order No -
SALUS Protect,
Unit 8-10 Northfield Business Park,
Forge Way,
Parkgate,
Rotherham,
S60 1SD
We ask that all customers when returning products send the goods via a trackable courier service. SALUS Protect will not be held responsible for goods which do not arrive at our premises.
Please note, that you will be responsible for all return shipping charges, unless in the instance of damaged/faulty goods received in which case we can issue you with a returns label to cover the cost of postage.
Download Returns Form
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Damaged, missing or incomplete items cannot be returned.
Items that have been installed and activated
QUESTIONS
If you have any questions concerning our return policy, please contact us at: sales@salus-protect.com
Take safety and security into your own hands with Immunity by SALUS Protect.
Immunity is designed to support connections between a great number of different devices, ready for:
If you're looking for assistance, please call our team or send us an email and we'll be happy to help out where possible.
This intelligent gateway is equipped with dual storage options, functioning seamlessly on both power and battery sources. It utilises both WiFi and GSM communication for uninterrupted connectivity. Simply put, it works flawlessly!
Home and business owners can rest easy knowing that the responsibility for network software is not theirs to bear. We take on the task of ensuring that the software is always up to date, consistently updating both the gateway and its components for peak performance.
Continuous, 24/7 monitoring of all critical incidents related to the infrastructure ensures security is upheld across all levels. Whether for residential or business use, users can effortlessly manage their home or office through an intuitive and user-friendly application. Notably, this device functions seamlessly both locally and remotely.
The gateway is seamlessly integrated with a cutting-edge IoT Platform, ensuring that all data traffic is securely stored and monitored by experienced security professionals, assuring the utmost protection and reliability.
A watchful eye on the well-being of your gateway and its supplementary components. In the event of a dropout, battery malfunction, or any critical incident, our team of dedicated operators and service personnel is poised to provide prompt assistance.
Home and business owners can rest easy knowing that the responsibility for network software is not theirs to bear. We take on the task of ensuring that the software is always up to date, consistently updating both the gateway and its components for peak performance.
Salus Intruder Alarm
Power Backup: Reassurance at all times
The backup battery for the Salus Protect Immunity alarm system serves as a crucial component, particularly during power outages. In the event of a power cut, the backup battery seamlessly takes over, ensuring uninterrupted functionality of the security system.
Reliability is essential for maintaining a robust security posture. Immunity comes packed with contingencies designed to ensure your alarm system continues to function during a power cut.
Safeguarding without interruption:
Crucial Power Backup: In the event of a power outage, the backup battery seamlessly takes control, ensuring uninterrupted security.
Continuous Protection: Immunity provides a reassuring presence in both residential and commercial settings, with realtime communication between the gateway and smartphone app
The IMMUNITY subscription provides full control of your home or business security through a single app without ads and connect up to 100 compatible devices at no additional costs.
We also provide professional 24/7 monitoring for that added peace of mind plus so much more.
