Privacy Policy

Introduction

SALUS Protect ("us", "we", or "our") operates salus-protect.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA) in the UK.

We use your personal information only to provide and improve the Site. By using the Site, you agree to the collection and use of information in accordance with this policy

Who We Are

SALUS Protect is a provider of smart security systems based in Rotherham, UK. We specialise in providing innovative smart security solutions to both homeowners and businesses. Our registered address is SALUS Protect, Unit 8 10 Northfield Business Park, Forge Way, Parkgate, Rotherham, S60 1SD, and you can contact us at support@salus-protect.com.

What Information We Collect

1. Personal Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and postal address.Account Information: Username, password, and any other information you provide when setting up an account.
Payment Information: Credit/debit card details and billing information. We may use third-party services such as BrainTree Stripe to process these payments.
Order Information: Products purchased, delivery addresses, and order history.
Technical Information: IP address, browser type, device identifiers, and other technical data from your interactions with our website.
Usage Data: Information about how you use our website, including page views, clicks, and time spent on the site. We may use third-party services such as GA4 (Google Analytics) that collect, monitor and analyse this.
Communication Data: Any information you provide when you contact us, including emails, chat messages, and phone calls.

Our website is protected using an SSL Certificate (Secure Sockets Layer). This is the standard security technology that establishes an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

2. How We Use Your Data

We use your personal data for the following purposes:

To Process Orders: To handle payments, deliver products, and manage your account. We may use third-party services such as, emails, SAP etc to process these orders.
To Improve Our Services: To understand how you use our website and improve user experience.
Marketing: To send you promotional offers, newsletters, and updates, with your consent.
Customer Support: To provide customer service and support for any issues or inquiries you may have.
Security: To ensure the safety and security of our website and services.
Legal Compliance: To comply with legal obligations and respond to legal requests.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of a contract with you (e.g., to process orders and provide customer support).
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and ensuring security.
Consent: Where you have provided consent (e.g., for marketing communications).
Legal Obligation: Processing necessary to comply with our legal obligations.

How We Share Your Data

We may share your personal data with:

Service Providers: Third-party companies that help us operate our website, process payments, and deliver products.
Affiliates: Our affiliated companies, only when necessary for business purposes.
Legal Authorities: When required by law, or to protect our rights, users, and the public.

We ensure that any third parties with whom we share your data comply with GDPR and DPA requirements.
International Transfers

Your personal data may be transferred outside the European Economic Area (EEA) to countries that may not provide the same level of data protection as the UK. When such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Under GDPR and the DPA, you have the following rights:

Access: You can request a copy of the personal data we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data under certain conditions.
Restriction: You can request that we limit the processing of your data under certain conditions.
Data Portability: You can request that we transfer your data to another service provider.
Objection: You can object to the processing of your data in certain circumstances, such as for direct marketing purposes.
Withdraw Consent: You can withdraw your consent to processing at any time, where processing is based on consent.

To exercise your rights, please contact us at support@salus-protect.com.

Cookies

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to This Policy

This Privacy Policy is effective as of NEW DATE and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide by and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

For IMMUNITY please refer to our manufacturer's privacy and disclosure policy for further details here.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

SALUS Protect
Unit 8-10 Northfield Business Park,
Forge Way,
Parkgate,
Rotherham,
S60 1SD

support@salus-protect.com
T: 01226 323961

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your data has not been handled in compliance with GDPR or the DPA.
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website - https://ico.org.uk/concern